FOI 1895 Complaints received

For each of the financial years 2017-18, 2018-19, 2019-20, 2020-21, 2021-22 and 2022-23 to date:

 How many complaints have your Fire and Rescue Service received?  

• Please can this be broken down by who has made the complaint, including by members of the public and by members of your staff.

• Please can this be broken down by who/what the complaint has been made against, including against members of your staff.

• Please can this be broken down by the type of complaint, including sexual harassment/assault.   

• Please can you outline the outcome of the complaint, including whether there was an investigation, whether misconduct by your staff was found, and whether a member of your staff was dismissed.

The information provided below summarises the number of complaints (i.e. concerns raised by members of the public or colleagues) and grievances (i.e. concerns raised internally by colleagues) for the last five financial years as noted in the Freedom of Information request.

Cheshire Fire and Rescue Service duty of confidentiality to its employees and members of the public mean it cannot disclose the full details of complaints or grievances, nor any resolutions or sanctions resulting from them. These are not necessarily recorded in the categories outlined in the request.

However, we have endeavoured to provide as much information as we are able to.

FOI 1895 data